Transit times can take up to 3-5 days on top of our usual dispatch time of 24-48hrs. Please note, that transit time can take longer if your order gets held up at the country’s processing facility. Please note, that all import tax and duty costs are to be absorbed by the customer. UGG Premium is not responsible for any tax duties, customs fees or any other import costs imposed by the countries local authorities.
International orders that are over $400 AUD receive FREE shipping. For all orders below $400, a $45 AUD Standard shipping (8-15 business days after dispatch) fee applies or a $55 AUD for EXPRESS DELIVERY (3-5 business days after dispatch).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If there is a change of mind on any international orders, we will happily issue a refund for the cost of the original item. Please note - we will not be reimbursing the original cost of shipping paid by the consumer.
Return to Sender: in some instances, the item will be returned back to us if the order remains at a posting facility for too long. Once this item is returned to us - the consumer will be liable for the postage cost incurred.